Home Care Coordinator

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  • Location


  • Job Type

    Domiciliary care

  • Position

    Home Care Coordinator

  • Salary


  • Contact


  • Contact Email


  • Job Ref:

  • Published

  • Expiry Date

    July 11, 2024

  • Start Date



Responsible for a team of support staff and to ensure all calls are covered and attended, organising the rotas by matching workers with service users also making sure that the online system is regularly updated, and that the information is accurate.

To ensure that all customers, Service users and carers receive a good quality service within the specified timescale. To communicate rotas to carers. Ensure excellent working relationships with healthcare professionals, customers, and families.

Job Description

Primary Responsibilities

  • To proactively plan and organise future cover up to Scheduling System and to ensure all Domiciliary carer’s allocated work is communicated to them in a timely manner.
  • All planned rotas to be completed in advance within a 3-week rota system. 2 weeks always completed and 3rd week work in progress.
  • Managing all shifts on a 3rd party system.
  • Coordinate and allocate shifts to carer’s ensuring continuity for the service user.

Liaising with existing clients and the assisting with the onboarding of new clients

  • To assist the 6-week review with service users following the onboarding of new packages and to communicate and administer any required changes.
  • Communicate with Service users when there are changes to calls.
  • Assist with the completion of new and existing service user risk assessments and care plans, ensuring all records are updated and amended into various systems when required.
  • Ensure all carer and service user records to be kept live and accurate.
  • Complete monthly compliance audits and report findings to the registered manager.
  • Responsible for the ongoing training and compliance of your domiciliary team.
  • To support the Registered Manager with visits and reviews as and when required.
  • Liaise weekly with the recruitment team to ensure they are aware of Colleague requirements.
  • Liaise with the team leaders with regards to the new starter ‘sign off’ process ensuring any training needs are addressed and rotas planned to capture tasks and equipment use.
  • Responsible for the familiarisation and training of new workers with our care app.
  • First Aid cover for the office.
  • To provide personal care to service users when required.
  • Ensure the promotion of the Company’s vision and culture and values.
  • Cover Out of Hours Service on a Rota Basis
  • able to cover rota at short notice (sickness)

Any other duties required by the needs of the business


Personal Specifications

·       Robust experience of scheduling shifts for service users

·       Able to meet and achieve deadlines.

·       Excellent communication and presentation skills

·       Strong relationship skills

·       Confident and professional manner

·       Good administrative skills and computer literacy

·       High-energy, self-starter as well as collaborative team player

·       Exceptional planning and orgnisational skills with attention to detail

·       Able to prioritise and multi-task.

·       Positive and self-motivated

·       Energetic and enthusiastic

·       Willing to continually develop own practice.

·       Demonstrate flexibility for the needs of the business and work effectively with team members and on their own.

·       Be confident with IT solutions including managing shifts via third party systems.

·       Be flexible for the needs of the business and work effectively with team members and on their own.

·       They must be self-motivated and be passionate about the care sector, clients, service users and carers.

·       Experience working within the social care sector.

Relevant NVQ or Qualification (NVQ Level 2 or 3 Health and Social Care) or by experience


  • Exceptionally well organised individual with proven recruitment and administration experience.
  • Robust experience of care coordination
  • An ability to communicate effectively at all levels.
  • Good organisational and time management/prioritisation skills.
  • Excellent interpersonal and people management skills.
  • Good planning and organisational skills.
  • Delivering results and meeting customer expectations.
  • Customer focused.
  • Self-motivated.
  • Work independently and able to manage time effectively.
  • Excellent telephone manner with good communication,
  • Interpersonal and influencing skills.