Above and Beyond

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At Safe Harbour Homecare we believe in supporting people in as many ways as we can to keep them at home. We have a client who has been living in a property that was not suitable for his needs, and he was also being evicted as the owner was selling the house. The registered Manager (Annette Durrant) along with the support of the owner of Safe Harbour, decided to support the client to try and find alternative accommodation as the only step forward for the client was going to be residential care and at 59 years of age that was felt to be inappropriate and not what the client wanted.

The local council was approached and a meeting was set up to enable the client to go on to the housing register, Annette supported the client to complete the paperwork and accompanied the client to attend a meeting at the council, where his needs were discussed. We then went on to bid on appropriate property’s finally being offered a new build property which could be adapted for his needs.

The staff at Safe Harbour then supported with packing up his personal possessions along with the daughter. We visited the property just before it was handed over from the builder to ensure that we had everything in place to enable the client to be as independent as possible which included remote access for the front door so that the client could get out during the day in his wheelchair. Ceiling track hoists have been fitted and a wet room completed to enable the client to have regular showers and ease for the care staff for transfers.

The client is now in the property and is very happy with his new surroundings and is leading as independent a life as he can. We also arranged for his cat to be able to go with him which is something the client was very distressed about prior to the permission being obtained. We have supported the client with changes of address including contacting the diabetic nurse, warfarin nurse, incontinence nurses, community alarm service and telephone provider. The client has been in the property since Easter weekend and is coping really well and more importantly is very happy.